Last Updated:  May 28th, 2008

RMA Parts LLC (“RMA,” “us,”  “our,” or “we”) is committed to providing the highest level of customer service for visitors to our Web site and our customers (collectively, “customers”, “you” or “your”), which includes respecting your privacy and safeguarding the personal information you provide us.

This Privacy Policy sets forth our policy for collecting, using, storing and disclosing the personal information you provide to us. In this policy, personal information means information about you, such as your name, address, e-mail address, phone number, date of birth, and personally identifiable information that is not otherwise publicly available. Personal information also includes your preferences and usage, when such information is supplied to or recorded by us in the course of transacting business with you or your use of our Web site.

TERMS AND CONDITIONS
This Privacy Policy is governed by the Terms and Conditions of Use of our Web site (“Terms and Conditions of Use”). Please read these Terms and Conditions of Use prior to using our Web site. By visiting our Web site or purchasing any of our Products via our Web site, you agree to be bound by the Terms and Conditions of Use and the practices described in this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:

1.  Request information about our products.
2.  Purchase and/or pay for one of our products.
3.  Communicate with us regarding the delivery of our products or our products in general.
4.  Participate in one of our marketing initiatives.
5.  Visit and/or use our Web site.

HOW WE USE PERSONAL INFORMATION
We use your personal information to:

1.  Provide you with the products that you purchase from us.
2.  Respond to your requests.
3.  Contact you to verify the information you provide to us.
4.  Understand and anticipate your needs and preferences.
5.  Ensure our Web site is of interest to you and help us better understand your use of our Web site.
6.  Protect the security and integrity of our Web site.
7.  Conduct internal reviews of our Web site.
8.  Develop, enhance and market our products. 
9.  Provide you with personalized information and offers.
10.  Manage our business and operations.
11.  Meet legal and regulatory requirements.
12.  Provide necessary notices to you.

WHEN WE DISCLOSE PERSONAL INFORMATION
We disclose personal information in the following circumstances:

1. Personal information may be shared with third parties involved in delivering products to you on our behalf or compiling information to help us improve the products we offer. For example, the handling of product purchases, data processing or storage, customer surveys, research, credit card billing and transaction processing, internal marketing, delivery of promotional and transaction materials, and Web site maintenance and security. We do not authorize third parties to use your personal information in any manner, except to provide services to us.
2. We disclose personal information to a person who, in our reasonable judgment, is authorized to seek information as an agent of a customer.
3. Personal information may be shared with our agent to evaluate a customer’s credit worthiness or in order to collect on a customer’s account.
4. Personal information may be disclosed if required by law or ordered by a court or administrative agency.
5. Personal information may be disclosed to enforce the Terms and Conditions of Use, this Privacy Policy or to enforce or protect our rights.
6. We reserve the right to sell, transfer and/or license the personal information you provide us to one or more third parties in the event we sell all or substantially all of the assets or stock of RMA.

We use industry standard practices to protect your privacy and the personal information we collect from you; however, we cannot ensure that your private communications and personal information will only be disclosed as described in this Privacy Policy. For example, unauthorized entities or individuals may unlawfully intercept data or access our servers and obtain such information or administrative agencies or courts of competent jurisdiction may order the disclosure of the personal information we collect. Therefore, we can not guarantee and you should not expect that your personal information will always remain private. 

CHANGING PERSONAL INFORMATION
To the extent required by applicable law, you may request that we inform you about the personal information we maintain about you, and where appropriate, request that we update, correct, and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by applicable law, and where permitted, may charge an appropriate fee to cover the costs of responding to such request.  Please remember, if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed. Please direct your requests to the address and person  set forth below under the section “How to Contact Us.”  To protect your confidentiality, we will only respond to the address or e-mail you provide us in your request.

exclusive offers, promotions, and resort updates
From time to time, we may provide our customers with exclusive offers and promotions. You may unsubscribe from this service at any time using the link provided on our e-mail messages.

BY VISITING OUR WEB SITE
We use "cookies" on our Web site. Cookies are pieces of information that an Internet Web site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard and frequently used by many Web sites. We use cookies to recognize visitors when they return to our Web site. Through our use of cookies, we can customize and improve your use of our Web site.

We may also evaluate our content and services and tailor our Web site for visitors based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using.  This information is collected in the aggregate, but we may tie it to your personal information through the use of cookies.

We contract with a third party service provider that provides us data collection and reports regarding our customers' activities on our Web site. Our service provider may use cookies and other resources and may receive information about your browsing and other activity on our Web site. Our service provider may store your personal information on our behalf. Under no circumstances may our service provider use your information other than in connection with providing services to us to make our Web site more useful and efficient. We do not control the use of the forgoing technologies or the resulting information and we are not responsible for any actions or policies of the service provider controlling such technologies. To the extent the information collected using those technologies is non-personal information that does not identify you, we may use or disclose such information for any purpose.

SECURITY
In certain areas of our Web site, we use industry-standard SSL-encryption to protect data transmissions. In the unlikely event that an unauthorized third party compromises our security measures, we will not be responsible for any damages directly or indirectly caused by an unauthorized third party's ability to view, use or disseminate such information.

Links to Third Party Web Sites
Our Web site, as well as the e-mail messages sent with respect to our Web site and products, may contain links to thirty party Web sites, goods and/ or services. We are not responsible for the privacy policy, terms and conditions, practices or the content of such third parties or third party Web sites. We encourage our customers to be aware of when they leave our Web site and to read the privacy statements and terms and conditions of each Web site to which we may link that may collect personal information.  If you have a question about the terms and conditions, privacy policy, practices or contents of a third party or a third party Web site, please contact the third party directly.

Amendments to this Privacy Policy
We may revise this Privacy Policy at any time. Accordingly, you should review this Privacy Policy periodically to check for amendments.  For your convenience, at the top of this Privacy Policy, we post the last date this Privacy Policy was revised. The amended Privacy Policy takes effect thirty (30) days after initial posting, but shall be immediately effective for all new customers.  Your continued use of our Web site after the 30-day period shall evidence your acceptance of the amended Privacy Policy.

HOW TO CONTACT US
If you have questions or concerns about our privacy practices or wish to make a request regarding your personal information, please contact our Privacy Officer at privacy.officer@rmaparts.com or by writing us at:

RMA Parts LLC
Attention: Privacy Officer
3047 NW 102nd PATH
DORAL, FL 33172
Privacy Officer Fax Number: 1-800-871-3167

Special Notification for California Residents – Your California Privacy Rights
Individuals who are residents of California and have provided their personal information to us may request information regarding our disclosures, if any, of their personal information to third parties for direct marketing purposes.  Such requests must be submitted to us at privacy.officer@rmaparts.comor in writing at:

RMA Parts LLC
Attention: Privacy Officer
3047 NW 102nd PATH
DORAL, FL 33172
Privacy Officer Fax Number: 1-800-871-3167

California privacy rights requests must include the reference “Request for California Privacy Information” on the subject line and in the body of the message and must include the e-mail address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted other than to the address specified in this paragraph.